FAQ
Allergen / Ingredients
At Thai Kitchen®, ingredients are declared on the product label. Pure, single ingredient spices and herbs do not contain an ingredient statement. The only ingredient present is the original spice or herb to which nothing else has been added. We encourage you to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information as product formulas may change. All priority allergens, sulphites (>10 ppm) and gluten sources will be clearly identified if they are present in the product.
We do have dairy, egg, soy, wheat, mustard, sesame, sulphites, fish, crustaceans, shellfish wheat and other sources of gluten ingredients in our facility. Please be assured we follow good manufacturing practices in our facilities. Our employees are trained in the importance of correct labelling and the necessity of performing thorough equipment wash-downs to eliminate cross-contact of ingredients.
Gluten and gluten products, when present, will always be declared on the product label by the common name of the gluten source such as “barley”, “wheat”, “rye”, “oats” or “triticale”.
It is important that you read the ingredient statement on your package at the time of purchase to ensure accurate, up-to-date information, as product formulas may change.
Our facilities have allergen, sanitation, and hygiene programs in place. Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.
If any product has a Gluten-Free claim, the product and the manufacturing line has been validated Gluten-Free.
Our coconut milk does not contain peanuts or tree nuts, except for coconut.
Our Tetra-pak Coconut Milk is processed on a line that does not have tree nuts, but tree nuts are present elsewhere in the facility. There are allergen, sanitation, and hygiene programs in place to ensure employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.
Our Coconut Milk in cans does not have peanuts or tree nuts on the line or in the facility.
Thai Kitchen® has nutrition information printed on the label, along with the ingredient's list. It is also posted on our product pages. Just visit the “Products” section of our website.
Product Inquiries
Guar Gum is a food additive obtained from the seed of the guar plant and is used as a thickener in foods.
Product Availability
We are glad to help you find your favourite product! We can help find a retailer in your area that carries what you are looking for. Find the product on our website and click the “Find A Retailer” box to access online retailers as well as stores near you that carry the product.
We do suggest contacting the store prior to making a special trip to ensure it is still in stock. If your local store doesn’t show up on our locator, we advise you to speak with your store manager about availability as they may be able to order it for you.
If you are still unable to locate the product you are looking for, check our Discontinued Product List to ensure it is still being manufactured, or Contact Us directly for assistance.
Shelf Life / Storage
Once opened, coconut milk/cream can be kept in the refrigerator in a sealed container for 4 days and can be frozen in a freezer safe container for up to 3 months.
Canned coconut milk naturally separates and solidifies, and it is not unusual for a can to sometimes be completely solid or have a “cottage cheese” consistency. This is due to the high fat content of our premium coconut milk and the fact that we do not dilute our product. Changes in temperatures during storage (both in warehouse and in the pantry) can accelerate this hardening. Solidification of this product does not indicate that the product has spoiled. If the product is solid when you completely remove the can’s lid, you can warm up the coconut milk to get it back into liquid form and give it a good stir.
While the consistency of your container of coconut milk maybe waterier than what you expected, this is not unusual, especially in warmer weather. Coconut milk is made of water and coconut fat. Coconut fat has a very low melting point, and in warmer conditions it will liquify quickly so that the contents will appear watery. When temperatures are cooler, there will be a separation and solidification of the coconut fat, so the coconut milk looks thicker. To help make your product more like what you are used to, you can put it into a refrigerator until it is thoroughly cool and starts to separate or use a blender to give it a thicker consistency.
General Inquiries
Thank you for your interest in our products. As a practice, we do not accept ideas or suggestions relating to new products, flavours, packaging, marketing, or recipes as we have departments devoted to product and marketing innovation. While we appreciate feedback on our products, if you still choose to submit an idea or suggestion, you understand and agree that our Website Terms of Use applies to such submissions. Thank you for being a fan!
While we don’t mail out coupons, samples or promotional items related to our brands, we do offer special deals with local stores where there will be more sale prices for everyone. Please check with your local grocery stores to take advantage of special deals when they are offered. You may also find coupons from some of our products occasionally offered.
Due to the large volume of inquiries we receive, we ask that all donation or sponsorship requests be submitted in writing via email or written letter. For submission guidelines and information, please visit: www.mccormickcorporation.com/en/responsibility/charitable-donations
All requests for donations or sponsorships must be on your organization’s letterhead and include:
•Name of event
•Date of event
•Approximate number of participants
•Cause that will benefit from a donation
•Type of donation/sponsorship requested
Email: charitable_donations@mccormick.com
Mail:
McCormick Canada
P.O. Box 5788
London, ON N6A 4Z2
Canada
Attention: Donation Request
Fax: (519) 432-4648
Get the Info You Need
Discontinued Products
Check our updated list of discontinued items to see if your favorite flavor is still in production.
Allergens & Dietary Info
Find detailed allergen, and dietary info for our range of products, so you can shop and cook with confidence.
Contact Us
Didn't find your answer? Don't hesitate to reach out. We’d love to hear from you!