FAQ
Allergen / Ingredients
At French's®, ingredients are declared on the product label. Pure, single ingredient spices and herbs do not contain an ingredient statement. The only ingredient present is the original spice or herb to which nothing else has been added. We encourage you to read the ingredient statement on your package at the time of purchase to ensure accurate, up to date information as product formulas may change. All priority allergens, sulphites (>10 ppm) and gluten sources will be clearly identified if they are present in the product.
We do have dairy, egg, soy, wheat, mustard, sesame, sulphites, fish, crustaceans, shellfish wheat and other sources of gluten ingredients in our facility. Please be assured we follow good manufacturing practices in our facilities. Our employees are trained in the importance of correct labelling and the necessity of performing thorough equipment wash-downs to eliminate cross-contact of ingredients.
Gluten and gluten products, when present, will always be declared on the product label by the common name of the gluten source such as “barley”, “wheat”, “rye”, “oats” or “triticale”.
It is important that you read the ingredient statement on your package at the time of purchase to ensure accurate, up-to-date information, as product formulas may change.
Our facilities have allergen, sanitation, and hygiene programs in place. Our employees follow good manufacturing practices and are trained in the importance of correct labeling and the necessity of performing thorough equipment clean-up and change over procedures to minimize cross-contact of ingredients.
If any product has a Gluten-Free claim, the product and the manufacturing line has been validated Gluten-Free.
French's® has nutrition information printed on the label, along with the ingredient's list. It is also posted on our product pages. Just visit the “Products” section of our website.
All FRENCH'S® Mustards use only the finest quality ingredients to ensure the best possible flavour. FRENCH'S® uses Number 1 grade mustard seed as the base for all the mustards in the FRENCH'S® Mustard family. The top quality seed is then mixed with a range of all-natural spices and seasonings for that great taste.
Yes. We use real onions in our French Fried Onions.
No. French's® French Fried Onions contain 0g of trans fats per serving.
No. French's® Fried Onions are not gluten free. They do contain wheat flour.
Product Inquiries
We don't offer a sugar-free ketchup option for the moment, but we invite you to try the French's® No Added Sugar Ketchup with Stevia. It has 1g of sugar per serving. For more information:
https://www.clubhouse.ca/en-ca/products/frenchs-tomato-no-sugar-added-ketchup
We have the French's® reduced sodium ketchup, so you can enjoy your favourite meals withouth worrying about the salt intake.
French’s Ketchup is made from 100% Canadian Tomatoes and is manufactured in Canada.
Cooking / Substitution
Yes. Use four cups of cut-up green beans. Cook them in just enough salted water to cover them. Make sure to drain well and proceed with recipe.
Yes. The casserole can be prepared in advance and stored 24 hours if refrigerated. You should follow the recipe as usual but to ensure the onions will stay crispy, we recommend that you do not place the onions on top until you are ready to reheat.
Product Availability
We are glad to help you find your favourite product! We can help find a retailer in your area that carries what you are looking for. Find the product on our website and click the “Find A Retailer” box to access online retailers as well as stores near you that carry the product.
We do suggest contacting the store prior to making a special trip to ensure it is still in stock. If your local store doesn’t show up on our locator, we advise you to speak with your store manager about availability as they may be able to order it for you.
If you are still unable to locate the product you are looking for, check our Discontinued Product List to ensure it is still being manufactured, or Contact Us directly for assistance.
Shelf Life / Storage
The recommended shelf life from the date of manufacture of French's® Mustard is 18 months in a squeeze bottle, and 24 months in a glass jar.
The shelf life of French's® French Fried Onions is 18 months from the date of manufacture. For optimal taste and flavor, we recommend that you consume our product by the "Best By" date on the package.
The product will generally maintain good flavour quality for up to 24 months and we recommend that you consume this product by the "Best By" date on the package.
The best practice for French’s Classic Yellow Mustard is to refrigerate it after opening. Refrigeration will help maintain its flavour; however, it is not necessary if you prefer your mustard to be at room temperature. We do advise to refrigerate Dijon & Horseradish Mustard, as they will lose heat and distinct flavour if not.
The date stamped on the package is the date by which French’s recommends fans use the product to ensure optimal flavour, freshness, and consistent quality. The product will generally maintain good flavour quality for 2-3 months after the date if refrigerated.
French's® Worcestershire Sauce should be stored at room temperature before opening. Once the bottle has been opened, it should be refrigerated in order to maintain the best flavour. Do not freeze.
General Inquiries
Thank you for your interest in our products. As a practice, we do not accept ideas or suggestions relating to new products, flavours, packaging, marketing, or recipes as we have departments devoted to product and marketing innovation. While we appreciate feedback on our products, if you still choose to submit an idea or suggestion, you understand and agree that our Website Terms of Use applies to such submissions. Thank you for being a fan!
While we don’t mail out coupons, samples or promotional items related to our brands, we do offer special deals with local stores where there will be more sale prices for everyone. Please check with your local grocery stores to take advantage of special deals when they are offered. You may also find coupons from some of our products occasionally offered.
Due to the large volume of inquiries we receive, we ask that all donation or sponsorship requests be submitted in writing via email or written letter. For submission guidelines and information, please visit: www.mccormickcorporation.com/en/responsibility/charitable-donations
All requests for donations or sponsorships must be on your organization’s letterhead and include:
•Name of event
•Date of event
•Approximate number of participants
•Cause that will benefit from a donation
•Type of donation/sponsorship requested
Email: charitable_donations@mccormick.com
Mail:
McCormick Canada
P.O. Box 5788
London, ON N6A 4Z2
Canada
Attention: Donation Request
Fax: (519) 432-4648
Get the Info You Need
Discontinued Products
Check our updated list of discontinued items to see if your favorite flavor is still in production.
Allergens & Dietary Info
Find detailed allergen, and dietary info for our range of products, so you can shop and cook with confidence.
Contact Us
Didn't find your answer? Don't hesitate to reach out. We’d love to hear from you!